Team, roles & invitations
Rooms belong to an organisation. Every account gets its own organisation when it is created, with that person as the owner. The members of an organisation can run its rooms in the Controller, Operator and Moderator views. Screens that only show the timer need no account at all.
Who needs an account?
| View | Sign-in | Member of the room's organisation |
|---|---|---|
| Viewer, Fullscreen, Agenda | Not needed | Not needed |
| Audience question page (Pro) | Not needed | Not needed |
| Controller, Operator, Moderator | Required | Required |
Someone who is signed in but not a member sees "Room access could not be confirmed" instead of the controls, with Reload, Open public viewer and Back to dashboard (Troubleshooting).
On the Free plan your organisation has 1 member — you. To run the Operator view on a second device, sign in there with your own account. If that device has already shown a Viewer, Fullscreen or Agenda screen or the demo, StageTick does not ask you to sign in; see Room access could not be confirmed. Every open view counts toward the room's device limit (5 on Free, 25 on Pro, 100 on Enterprise; see Connections).
Roles
Every organisation has exactly one owner. Everyone else joins by invitation as Admin or Member.
| Action | Owner | Admin | Member |
|---|---|---|---|
| Open rooms in the Controller, Operator and Moderator; create and edit rooms | Yes | Yes | Yes |
| Delete a room | Any room | Any room | Rooms they created |
| Change the organisation name | Yes | — | — |
| Buy or change the plan | Yes | — | — |
| Invite and remove members, change their role | Yes | — | — |
| Manage webhooks | Yes | Yes | — |
Admins and members see the organisation name and the member list read-only. Who manages the API keys of a room is described in Webhooks & API keys; billing in Billing & subscription.
Invite someone
- Open Organisation Settings (account menu on the dashboard, or the room menu in a room) and scroll to Team. Only the owner sees the invitation form.
- Enter the email address, choose Member or Admin and click Invite. You need a confirmed email address to invite. You can change the role later in the member list.
- StageTick confirms with "Invite sent — they'll get an email with a link to join. If they already use StageTick, it also shows up in the app." The message is the same for every address. If the invitation is not sent, Settings says why (Invitation messages).
The invitation email comes from invites@stagetick.io (replies go to hallo@simmrohs.de). It names who invited the person, the organisation and the role, and contains a join link that is valid for 7 days; expired invitations are removed automatically. People who already use StageTick also see the invitation under the bell icon on their dashboard. Accept joins the organisation and switches to it; Decline removes the invitation. If an invitation has expired or was withdrawn, the entry says so and offers Dismiss.
Accept an invitation
Open the join link while signed in with the email address the invitation was sent to; email accounts must have confirmed that address. If you are not signed in yet, StageTick asks you to sign in first and then continues. After "You have joined the organisation." the dashboard shows that organisation's rooms.
To get back to your own organisation, open the account menu on the dashboard and choose Open my organisation. If you own several organisations, pick the one you want. If the link reports a problem, see Invitation messages.
Member limits and pending invitations
- The member limit includes the owner: Free 1 (the owner only, so no invitations), Pro 10, Enterprise unlimited. At the limit, the Team section shows the limit of your plan instead of the invitation form: on Free "Your Free plan includes 1 member. Upgrade to Pro to invite up to 10 members.", on Pro a note that larger teams need the Enterprise plan.
- Pending invitations are not listed in StageTick.
- If sending failed, click Invite again with the same address and role. If StageTick could not confirm the delivery, it reuses that invitation and its link, and the retry does not count towards the 3 invitations per address. With another role, StageTick asks you to send it again with its original role or to wait until it has arrived. If it keeps failing, contact hallo@simmrohs.de.
- An invitation that was sent successfully cannot be withdrawn or sent again. While it is still valid, a second invitation to the same address is refused with "This person is already a member or has an open invitation."
- A pending invitation does not reserve a place. The limit is checked when the invitation is sent and again when it is accepted.
- Only an owner with a confirmed email address can invite. Each address can receive up to 3 invitations per day; an owner can send up to 10 invitations per hour, and an organisation up to 50 per day.
Removing members and leaving
- The owner clicks Remove next to a member and confirms with Remove member in the dialog that names the person. The person loses access to the organisation's rooms right away and needs a new invitation to come back.
- Rooms a removed member created stay in the organisation. The owner and admins can still edit or delete them.
- Members cannot leave an organisation themselves. Ask the owner to remove you.
The owner changes a member's role with the role menu next to the name in the member list (Member or Admin). The change applies right away.
Working in several organisations
You can belong to more than one organisation, for example your own and a client's. The dashboard shows one organisation at a time. Accepting an invitation opens the new organisation; Open my organisation in the account menu takes you back to one you own.