Connections

Every device that opens a room view counts as a connection. StageTick tracks connections in real time so you always know who is connected and can verify your setup before going live.

What counts as a connection?

Each browser tab viewing or controlling a room registers as one connection. If you have the Controller open on your laptop and the Fullscreen view on a second screen, that counts as two connections.

Connection badge

The connection badge appears in the room header and displays the current number of connected devices. Click the badge to open the connections popup with more details.

Device Names

Give each connected device a custom name so you can identify it in the connections list. Set a name by adding a ?name= URL parameter (e.g., ?name=Stage%20Left) or rename it from the connections popup.

Named devices are much easier to manage during a show — instead of seeing "Fullscreen" twice, you see "Stage Left" and "FOH Monitor".

Connections popup

The connections popup shows all currently connected devices grouped by view type:

• Controller — devices running the main control interface
• Viewer — clean countdown displays
• Fullscreen — full-screen output displays
• Moderator — moderator preview screens
• Operator — operator control screens
• Agenda — read-only schedule views

Connection Management

Hover over any device in the connections popup to access management actions:

• Rename — change the device's display name
• Flash — flash only that device's screen to physically locate it in the venue (does not affect other connections)
• Reload — force the device to reload its page
• Disconnect — remove the device from the room

Reload All Devices

The Reload All Devices button appears at the bottom of the Connections popup when at least one device is connected. It broadcasts a reload command to every connection in the room except the tab that triggered it, so the operator's own screen is never disrupted.

A single click-to-confirm flow prevents accidental broadcasts: the first click arms the button (label changes to Confirm? with a red highlight), and only the second click within three seconds actually fires. If you change your mind, just wait — the button resets automatically.

The button is disabled while a timer is running, as is the per-device Reload and Disconnect — a mid-show reload causes a brief blackout on audience-facing screens. Stop or pause the active timer before reloading if you genuinely need to refresh devices during a live show. Flash and Rename remain available at all times because they do not interrupt output.

Connection problems and recovery

Temporary loss of internet access

During an ordinary network interruption, StageTick tries to reconnect when the connection returns. It does not automatically reload the page because a device goes offline. A timer may continue counting locally, so check that changes reach your other devices after reconnecting.

“Live sync has stopped”

This warning means StageTick has detected a failure that prevents live synchronization in the affected browser tab. The display may be out of date and changes may not have been saved, even if the internet connection appears healthy. The warning can appear on a Controller or output screen and stays until the page is reloaded; it cannot be dismissed.

1. Stop making further changes in the affected tab. During a live show, coordinate the brief screen interruption with your operator.
2. Click Reload in the warning to reload that tab and reconnect. This action does not reload the other devices in the room.
3. Once the room reopens, check the active timer and recent changes against another connected device before continuing. Do not assume that changes made before the reload were saved.

StageTick does not automatically reload the affected screen. If the warning returns after reloading, note when it happened, the browser, and what you were doing so support can investigate.

App updates during a show

When a new version is available, StageTick shows a notice instead of automatically reloading your screens. After the show, close all StageTick tabs in that browser and reopen the app to finish updating.

Reload this tab reloads only the current page and is disabled while its timer is running. It does not force the update onto other open tabs; closing all StageTick tabs may still be necessary to finish the update. Choose Later to dismiss the notice during your show.

Real-time presence

StageTick uses real-time presence detection to update the device list. Closing a tab normally removes its connection promptly. After an abrupt network loss, a device can remain listed until the lost connection is detected, so confirm the actual output before relying on its connection badge.

Connection limits per plan