Billing & subscription
A plan belongs to an organisation and applies to all of its rooms. Payments run through Stripe. What each plan includes is listed in Plans & limits.
Where to find it
On the dashboard, open the account menu (your avatar, top right) and choose Organisation Settings. In a room, the same item is in the room menu. The section Billing & Plan shows your current plan.
Upgrade to Pro
On the Free plan, Billing & Plan offers two subscriptions:
- Pro Monthly — €19/mo, billed monthly.
- Pro Annual — €149/yr, billed annually (marked "Save ~35%"; about 35% less than 12 × €19 = €228; the app says "€149 instead of €228 for 12 monthly payments").
- Click Upgrade on the plan you want.
- Pay in Stripe Checkout.
- Back in Settings, the Billing section shows "Activating your plan…" until Stripe confirms the payment, usually within a few seconds. Do not buy again in the meantime. The page updates by itself, also after a reload. Then it says "Upgrade successful! Your plan is now Pro." and the Pro limits apply to the whole organisation. If it still shows Free after a few minutes, contact hallo@simmrohs.de. If you go back from Stripe Checkout without paying, Settings shows "Checkout was cancelled." and your plan stays as it was.
Each organisation has one subscription. While a subscription or a 30-day pass is running, StageTick does not start a second checkout; a second attempt shows "You already have a subscription. It can take a moment to appear here; plan changes go through the billing portal."
Stripe sends payment receipts to the email address of the owner's StageTick account.
Single Event: 30 days of Pro
For a single event, Single Event gives you the full Pro features for €19; the pass ends automatically after 30 days. Click Get 30-day access and pay in Stripe Checkout as above. During the 30 days your plan shows as Pro. Afterwards your organisation is on the Free plan again.
The pass is offered only in the app, to organisations on the Free plan without an active subscription.
Manage or cancel your subscription
On Pro, Billing & Plan shows Manage subscription. It opens the Stripe customer portal, where you can update your payment method or cancel.
After cancelling you keep Pro until the end of the period you have paid for. Billing & Plan then shows "Subscription cancelled — You have Pro access until …" with the date; you can reactivate in the portal until then. When the period ends, your organisation is on the Free plan.
Failed payment
If a renewal payment fails, Billing & Plan shows Payment past due (or "Payment failed" once the subscription is unpaid). Pro features are paused right away and the organisation works with the Free limits until the payment goes through; no data is deleted. The plan badge shows Free with the note "Pro features paused until billing is fixed", and webhooks are locked like on the Free plan. The owner clicks Manage subscription in the notice and updates the payment method; other members see "Ask the organisation owner to update billing." A paused subscription works the same way ("Subscription paused").
Back on the Free plan
When a subscription or a Single Event pass ends, your rooms, timers and messages stay. Pro features lock again, and you cannot add more items until you are back within the Free limits. Each room allows 5 connected devices again. Details: Plans & limits.
Enterprise
Enterprise is not sold in the app. Pricing is on request: email hallo@simmrohs.de. On Enterprise, Billing & Plan points to the same address for changes.